Simple gestures

Those of you who've been overseas and experienced customer service there might relate to this. Your first thought would likely be, "Yeap, it's great over there. In Malaysia, it's non-existent". While on the surface I stand by that thought, I'm beginning to believe that perhaps it's us as customers who might need to 'give' first, in order to 'receive'.

I think that customer service work can be a real bitch (I've a fair share of experience working with people/strangers). More often than not, here in Malaysia, as a trooper on duty, you'll probably be regarded as highly as the cobbler in front of a LV store. (no offense to any reading this)

Admit it. We've all done our fair share of jumping to conclusions that 'customer service personnel' are of no help at all. Fair enough in some situations.

However, when you're actually in need of some service, here's what i find helpful. Since these poor souls receive the amount of attention dedicated to a fly, giving them anything more sometimes makes their day a little bit brighter. Look them straight in the eye, smile and say hello. Then throw in a "How are you?". This usually stuns them for a few seconds. Smile again, and ask politely about whatever it is you're looking for. Still stunned, they're likely to stammer their way through an answer, hopefully one that's relevant to your question. Finish off with a simple "Thanks. Have a good day." If you're feeling particularly generous, ask their name.

So far, this seems to work for me. They look more interested in trying to help and some go out of their way to do it. Plus the stunned look and occasional smile makes it worth it.

Present for a friend - RM50.00
Wrapping paper - RM2.00
The "I exist" look on their faces - Priceless.